The New iFi audio Customer Service & Technical Support

Last updated: 11/07/2025

1. Scope of Service

The iFi Support Ticket System is provided to assist customers with issues, inquiries, and feedback related to iFi products and services. Support is limited to:

  • Product technical support and troubleshooting
  • Warranty and repair inquiries
  • Product registration and general usage questions

We may redirect or deny support requests that fall outside the scope of our service.

2. User Responsibilities

When using the Support System, you agree to:

  • Provide accurate, complete, and up-to-date information when submitting a ticket.
  • Use respectful and appropriate language when communicating with our support team.
  • Not submit malicious, fraudulent, or abusive content.

You remain responsible for the confidentiality and accuracy of your account and ticket information.

3. Response Times

We aim to respond to tickets as promptly as possible, typically within one business day. However, response times may vary depending on:

  • The complexity of the request
  • Ticket volume
  • Availability of necessary information

We reserve the right to prioritize tickets at our discretion.

4. Data Privacy

Any personal data you provide via the Support System will be handled in accordance with our Privacy Policy. By submitting a ticket, you consent to the processing and storage of your information for the purposes of providing support.

5. Limitations of Support

The Support System is provided on a best-effort basis, and we make no guarantees of resolution or specific outcomes. We do not provide support for:

  • Products not manufactured or sold by iFi audio
  • Modifications or damage caused by unauthorized repairs
  • Issues unrelated to iFi audio products or services

6. Intellectual Property

All content, communications, and solutions provided through the Support System remain the intellectual property of iFi audio and may not be reproduced, published, or distributed without our written consent.

7. Service Modifications & Termination

iFi reserves the right to modify, suspend, or discontinue the Support System at any time without notice. We may terminate access to the Support System for users who violate these Terms & Conditions or engage in abusive behavior.

8. Limitation of Liability

iFi shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of the Support System, including but not limited to loss of data, loss of business, or product downtime.

9. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of [your jurisdiction], without regard to its conflict of law provisions.

10. Contact

If you have any questions about these Terms & Conditions, please contact us at: