Welcome to iFi audio
Customer Service &
Technical Support

Tip: For the fastest response possible, please do not send a duplicate message on the same ticket, which automatically puts your ticket at the back of the queue. To help us expedite your ticket, please submit only one ticket for each question/issue. Thank you!

Create Ticket Download Hub & Update Firmware

Quick-fix

Try these tips before opening a ticket

Many issues can be resolved in minutes. Work through the steps below, they cover the most common fixes our support team recommends.

Update firmware

Install the latest firmware for your device (XMOS and Bluetooth if applicable) from the Download Hub. For ZEN/NEO Stream, update via ifi.local, the iFi Stream app, or your device's IP address.

Reinstall USB driver

Uninstall, then reinstall the latest Windows USB driver (if applicable). Use the same download link as above.

Update your music app

Make sure your music player is up to date on Windows, macOS, Android, and iOS.

Power cycle devices

Unplug and restart your devices - a full power cycle clears many transient issues.

Check your connection

For networked devices, use the best connection available: Ethernet (best), 5 GHz Wi-Fi (better), or 2.4 GHz Wi-Fi (basic).

Browse FAQs & guides

Many questions are already answered in our FAQs and Product Guides.

Still stuck after trying these? Our team is here to help.

Create a ticket

Support portal

Everything you need to get help

Track existing tickets, open a new request, or look up warranty and registration details — all from one place.

View your tickets

Log in and go to My Tickets in the menu. Haven't submitted a ticket before? Create one first - the email you provide becomes your account login. New to the portal? Reset your password from the login screen.

Submit a ticket

Can't find your answer in our Product Guides or FAQs? Submit a ticket with as much detail as possible - include steps to reproduce - and we typically respond within two business days.