Welcome to iFi Support.

How can we help?

Due to COVID, we are very short-staffed at the moment and it is taking longer for us to respond to tickets. We are currently unable to meet our two working day response times.

We ask you to please bear with us during these uncertain times and thank you for your patience.

Product Guides and FAQs

Our knowledge base is a resource for the iFi community to find user manuals, tech guides, video tutorials and FAQs for your iFi products in one place. Have a look at our Product Guides, or check out our FAQs using the link in the menu above.

Submit a Ticket

If you are not able to find the answer you are looking for in our Product Guides or FAQs then please get in contact with us by submitting a ticket using the “Submit a Ticket” link in the menu at the top of the page. Please provide us with as much detailed information as possible and steps to replicate and we will get back to you within 48 hours.

Product Registration

Be sure to register your new iFi product’s with us.

Privacy Policy

You can find our Privacy Policy here.

View your tickets

To view your tickets, login and go to “My Tickets” in the menu. If you have not submitted a ticket before, you need to submit one to register for an account. When you do submit a ticket, the email you give will be the one used for your account. If you have not logged in before, you will need to reset your password first. Click the login button in the top right and then reset your password in the popup screen.


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