Frequently Asked Question

Volume control - Channel imbalance? (short & detailed)
Last Updated 3 months ago

Short explanation:

An analogue volume control delivers better sound quality than digital volume controls. In case of a small channel imbalance at very low volume settings, please adjust so that the volume control is at 11 o’clock for normal listening levels, which avoids using very low settings. See below for more detail.


Detailed explanation:

All of our products use an analogue volume control, specifically a dual-track potentiometer. Being analogue differentiates it from the digital volume control built into DAC chips as it ensures ‘bit perfect’ signal integrity.

Digital volume controls alter the original music information (digital data), and often loose effective resolution (bits) even at moderate attenuation; analogue volume controls are free from this drawback.

One minor point of using dual-track analogue volume controls is that there is sometimes slight mechanical mis-tracking between the two channels. This can cause minor channel imbalance at 9 o’ clock or lower volume settings, making one channel louder.

Our products should not be used with the volume set so low, as this will not deliver the best sound quality, due to excessive noise and distortion caused by excessive gain.


Please see the manual for each products for these settings, and set your unit so that normal listening levels are at the volume control around the 11 to 3 o’clock position. This ensures not just correct tracking, but also the best sound quality.

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