Frequently Asked Questions

All seems correct but its not working?

Please confirm the following (iPower is not powering device):

1) Connecting device is centre positive - confirmed? Proceed.

2) iPower voltage is the same (5v/5v - 9v/9v - 12v/12v - 15v/15v) but amperage is also higher than connecting device - confirmed? Proceed.

3) Correct adapter (if applicable) - confirmed? Proceed.

In this case, you may need to return your power supply - it could be incompatibility issue.

Please get in touch with someone on our team to assist you.

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