Frequently Asked Questions

Battery - Not charging, how to jump start and additional information (short & detailed)
Short answer: The battery is very reliable. To prevent damage the battery will not charge normally if the temperature is too hot or cold or if the battery has been over-discharged. Always charge at room temperature and if the battery is in over discharge safety shutdown, use the “jumpstart process” detailed below to restore function.

Detailed: There are a number of conditions under which the iDSD Micro will not charge at all or appear to not charge. If the temperature of the battery (that is of the iDSD Micro) is below 10 degrees celsius or above 40 degrees celsius charging will not take place to prevent damage to the battery. Please let the iDSD Micro warm up or cool down to room temperate and try charging again.

If the iDSD Micro is turned on and connected to a “weak” USB port that provides less than 300mA current, it will only charge when turned off and then very slowly. USB cables which do not adhere to USB standard specifications or are damaged may cause the same result. Please select a full power USB port and use the cable included with your iDSD Micro for charging.

It is possible that the battery has entered safety shut down. This can result from long storage without recharge (several months) or running the battery flat in usage under those conditions the battery will be charged with a very low current to bring it back up to a voltage that makes normal charging safe. The blue charge LED will be turn on briefly and go off. The iDSD Micro should remain connected to allow the system to “jumpstart” the battery. After 60 minutes or less, normal charging should start and the blue charge LED should turn on.

If the battery does not reach the safe charging voltage within 60 minutes the charge process is interrupted according to USB standard requirements. Due to the large capacity of the battery in the iDSD Micro it is possible that a severely discharged battery will not return to normal within 60 minutes. In this case simply disconnect the USB cable, wait 30 seconds and reconnect.

This will initialise another 60 minutes low current charge cycle. Depending on the state of discharge, in extremely rare cases it may be necessary to repeat this cycle up to five times. At the end the blue “charging LED should remain on past the approx. 1 hour mark. After a battery has been discharged far enough to trigger protection circuitry, it should be recharged to full capacity before use.

If after five ‘jumpstart’ cycles the battery still fails to recharge normally, the battery is possibly damaged. In this case, please open a support ticket.

 Last updated Thu, Jul 6 2017 2:26pm

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