Frequently Asked Questions

Electric shocks when touching unit?

Every mains powered product is subject to tiny amounts of leakage of electricity from the mains.

These can cause very mild electric shocks.

It is a sign that whole system is "floating", meaning without any earth/ground connection.

In this case, it is necessary to add a supplementary earth/ground to the system. You should consider our GroundHog device.

The iCan Pro is designed to operate without requiring an earth/ground connection for electrical safety, however for best audio quality and to avoid these mild shocks an earth/ground connection for the system is required.

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