Frequently Asked Questions

Interference whilst using smart device?

For the weird interference noise, please try for a few minutes to keep mobile phones away / turn them off - this would rule in / out any other device nearby.

You can tell as the 3G is disappearing from the phone display.

If phones are switching from 3G to 2G networks there is a chatter that is pickup up by headphone amplifiers.

It may be the xCan has an issue or it may be the network switching.

Newer 4G networks don't have this interference - it is a legacy thing.

If concerned, open a ticket.

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